In this article discover the ERP systems chapter 4 quiz solution.
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ERP systems chapter 4 quiz solution
1. What is true about an “as is” process?
✅ Correct Answer: Helps the project team develop requirements for an ERP system.
Explanation: Documenting the “as is” process provides insights into current workflows, forming the basis for ERP system requirements.
2. Which process mapping symbol would have more than one path/line coming out of it?
✅ Correct Answer: Diamond (decision point).
Explanation: The diamond symbol represents decision points where multiple outcomes or paths are possible.
3. Which symbol could denote the trigger event?
✅ Correct Answer: Oval.
Explanation: The oval symbol indicates the start or end of a process, serving as the trigger or termination event.
4. When creating process maps, which direction should lines not be drawn?
✅ Correct Answer: Left.
Explanation: Process flows should progress logically from left to right or top to bottom, avoiding backward movements.
5. What is not a benefit of process mapping?
✅ Correct Answer: Showing the minimum and maximum relationships among entities.
Explanation: Process mapping focuses on workflows, inefficiencies, and responsibilities, not entity relationships.
6. Two “on-page” connectors are cross-referenced using what?
✅ Correct Answer: Same letters of the alphabet.
Explanation: On-page connectors use matching letters (e.g., A to A) to ensure continuity within the same page.
7. Which method for gathering process map information is most accurate?
✅ Correct Answer: Group interview method.
Explanation: Group interviews capture diverse perspectives, resulting in a more comprehensive and accurate process map.
8. What should be avoided when creating professional process maps?
✅ Correct Answer: Place the swimlane with the greatest number of activities at the top of the page.
Explanation: Swimlanes should be organized logically for clarity, not based on activity count.
9. Which process mapping technique should be avoided?
✅ Correct Answer: Use an individual’s name as the role in a swimlane.
Explanation: Swimlanes should represent roles, departments, or functions, as individuals may change.
10. Which is false regarding “to be” process maps?
✅ Correct Answer: Includes business process “pain points.”
Explanation: “To be” process maps focus on improved workflows and exclude inefficiencies from “as is” maps.
11. In the sales process map, “update account receivable” appears as which symbol?
✅ Correct Answer: Rectangle.
Explanation: Rectangles denote process tasks or activities, such as “update account receivable.”
12. What is the earliest step in creating a process map?
✅ Correct Answer: Define the process boundaries, including the trigger event.
Explanation: Establishing boundaries and identifying the trigger ensures the process map remains focused.
13. What is not a key reason for using system diagrams in business?
✅ Correct Answer: They identify the trigger and termination, thus estimating the cycle time.
Explanation: System diagrams are used to visualize workflows and dependencies, not to estimate cycle times.
14. Which mapping symbol represents a decision point?
✅ Correct Answer: Diamond.
Explanation: Diamonds indicate decision points requiring conditions or criteria to determine the next step.
15. Which symbol should include a question in the process map?
✅ Correct Answer: Diamond.
Explanation: Decision points often involve a question to guide process flow based on conditions or outcomes.
16. Two “off-page” connectors are cross-referenced using what?
✅ Correct Answer: Sequential numbers.
Explanation: Off-page connectors use numbers (e.g., 1, 2) to maintain continuity across multiple pages.
17. What is true about the art of process mapping?
✅ Correct Answer: The activity that starts the process is the trigger event.
Explanation: Every process begins with a specific trigger event that sets the workflow in motion.
18. What is not a benefit of process mapping?
✅ Correct Answer: Becomes an important component of the process charter.
Explanation: Process maps are useful for analysis but are not core elements of process charters.
19. Which step comes last in creating a process map?
✅ Correct Answer: Perform a process walkthrough.
Explanation: A walkthrough validates the process map against real-world workflows and identifies potential gaps.
20. Which symbol represents the start/stop in a process map?
✅ Correct Answer: Oval.
Explanation: Ovals indicate the beginning and end points of a process.
21. What is a benefit of process mapping?
✅ Correct Answer: Can reveal unproductive utilization of resources.
Explanation: Process maps highlight inefficiencies and resource bottlenecks, aiding in workflow optimization.
22. What should be avoided when drawing process maps?
✅ Correct Answer: Place the swimlane with the most activities at the top of the page.
Explanation: Swimlane placement should prioritize logical sequence and readability.
23. What is the purpose of process mapping?
✅ Correct Answer: Assess workflow inefficiencies.
Explanation: Process mapping identifies pain points and inefficiencies, serving as a tool for improvement.
24. Which mapping technique improves continuity on the same page?
✅ Correct Answer: Use letters of the alphabet for on-page connectors.
Explanation: Alphabetic labels help maintain flow and clarity within a single page.
25. What represents an activity in a process map?
✅ Correct Answer: Rectangle.
Explanation: Activities or tasks in a process map are visually represented by rectangles.
26. Which symbol represents “trigger event”?
✅ Correct Answer: Oval.
Explanation: The oval indicates the initial activity or event that starts the process.
27. What is a key reason for using system diagrams?
✅ Correct Answer: They embody more information than text (narratives).
Explanation: Diagrams visually represent workflows and relationships more effectively than textual descriptions.
28. Which of the following is true about “as is” processes?
✅ Correct Answer: Helps the project team develop requirements for an ERP system.
Explanation: Understanding current processes informs the requirements for redesign or ERP implementation.
29. What should be included in a “to be” process map?
✅ Correct Answer: Reflects changes that need to be made to a process.
Explanation: “To be” maps envision an optimized future state of the process.
30. What is the trigger event in a process map?
✅ Correct Answer: The activity that starts the process.
Explanation: Trigger events initiate workflows and are represented at the start of the process map.