In this article discover the ERP systems chapter 3 quiz solution.
Also read ERP Systems chapter 2 quiz solution
Table of Contents
Discover ERP systems chapter 3 quiz solution
1. What is an advantage of technology-enabled reengineering?
✅ Correct Answer: You are using a proven process design.
Explanation: Technology-enabled reengineering often adopts well-established and tested designs, ensuring reliability and efficiency.
2. Which of the following features does a value-added activity not necessarily embody?
✅ Correct Answer: It puts the decision points where the work is being performed.
Explanation: A value-added activity focuses on customer satisfaction and process transformation, not necessarily on decision placement.
3. Shared services align with which BPR principle?
✅ Correct Answer: Treat geographically dispersed resources as though they were centralized.
Explanation: Shared services consolidate dispersed operations to act as a unified, centralized entity.
4. What role oversees and aligns business process redesign with strategy?
✅ Correct Answer: Leader.
Explanation: Leaders sanction and oversee BPR initiatives, ensuring alignment with organizational goals.
5. Who should possess deep knowledge of ERP and end-to-end processes during redesign?
✅ Correct Answer: Architect.
Explanation: Architects are experts in ERP methodologies and BPR techniques, crucial for effective redesign.
6. What did Michael Hammer say about reengineering?
✅ Correct Answer: Reengineering is the fundamental, dramatic change to business processes.
Explanation: Hammer emphasized that reengineering involves transformative changes, not incremental adjustments.
7. Who designs the technical features of business processes?
✅ Correct Answer: Subject matter expert.
Explanation: Subject matter experts have deep knowledge of specific processes and design their technical aspects.
8. What process issue most likely leads to fraud?
✅ Correct Answer: Segregation of duties violation.
Explanation: A lack of segregation creates opportunities for unchecked actions, increasing fraud risk.
9. Implementing shared services benefits organizations except for what?
✅ Correct Answer: Application control.
Explanation: Shared services focus on cost efficiencies, standardization, and eliminating duplications, not application control.
10. What should be done before defining and understanding processes in BPM?
✅ Correct Answer: Compile a process inventory.
Explanation: A process inventory provides a comprehensive list of all organizational processes, forming a baseline for improvement.
11. Which BPR principle eliminates the assembly-line approach?
✅ Correct Answer: Organize around processes, not tasks.
Explanation: This principle focuses on holistic processes rather than fragmented tasks, streamlining operations.
12. Which BPR principle involves collecting data at its origin?
✅ Correct Answer: Capture data once at its source.
Explanation: Capturing data at its source minimizes errors and ensures accuracy.
13. Which principle uses integrated systems with one database?
✅ Correct Answer: Treat geographically dispersed resources as though they were centralized.
Explanation: Integration ensures seamless operation despite physical separation of resources.
14. What is done to assess risks in BPR projects?
✅ Correct Answer: Stakeholder analysis.
Explanation: Stakeholder analysis identifies potential risks and mitigates them by addressing concerns from all stakeholders.
15. What describes a series of value-added activities linked to transform inputs into outputs?
✅ Correct Answer: Business process.
Explanation: A business process involves interconnected steps to create a product or service.
16. Who manages resources and budgets during business process redesign?
✅ Correct Answer: Coordinator.
Explanation: Coordinators act as project managers, ensuring resources are allocated efficiently.
17. Which process issue least impacts customer satisfaction?
✅ Correct Answer: Role ambiguity.
Explanation: While role ambiguity affects internal operations, its impact on external customer satisfaction is minimal.
18. What feature does a value-added activity not necessarily embody?
✅ Correct Answer: It puts the decision points where the work is being performed.
Explanation: Value-added activities focus on customer needs, process efficiency, and output transformation.
19. What are characteristics of business processes?
✅ Correct Answer: Can be formal or informal.
Explanation: Business processes vary in formality, complexity, and duration.
20. What is not typically a fatal mistake in BPR?
✅ Correct Answer: Choosing a scope that focuses primarily on end-to-end process.
Explanation: End-to-end focus ensures holistic improvements and is rarely a mistake.
21. Which principle focuses on minimizing cycle times?
✅ Correct Answer: Quality assurance.
Explanation: Quality assurance builds defect prevention into the process, reducing delays and rework.
22. What is least likely to impact cycle time?
✅ Correct Answer: Lack of consequences.
Explanation: While important for accountability, it has minimal direct effect on cycle time.
23. What does shared services aim to achieve?
✅ Correct Answer: Treat geographically dispersed resources as though they were centralized.
Explanation: Shared services bring together resources for operational efficiency.
24. What does “organize around processes” mean?
✅ Correct Answer: Eliminate assembly-line tasks in favor of end-to-end processes.
Explanation: This principle reduces fragmentation, increasing process efficiency.
25. How does capturing data at its source benefit processes?
✅ Correct Answer: Improves accuracy and minimizes errors.
Explanation: Capturing data at its origin reduces redundant handling and potential mistakes.
26. Who sanctions and oversees BPR efforts?
✅ Correct Answer: Leader.
Explanation: Leaders provide strategic direction and ensure alignment with organizational goals.
27. What least impacts high-defect processes?
✅ Correct Answer: Lack of consequences.
Explanation: High defect rates stem from poor quality assurance rather than accountability issues.
28. What is done to assess redesign risks in BPR?
✅ Correct Answer: Stakeholder analysis.
Explanation: Stakeholder analysis evaluates risks and addresses concerns for smooth execution.
29. Which BPR principle integrates geographically dispersed systems?
✅ Correct Answer: Treat resources as centralized.
Explanation: This principle enhances collaboration and operational efficiency.
30. What issue impacts customer satisfaction the least?
✅ Correct Answer: Role ambiguity.
Explanation: Customers are less affected by internal role confusion than other process inefficiencies.
FAQs About BPR and ERP Systems
What is the main goal of BPR?
To fundamentally redesign processes for significant improvements in efficiency, quality, and customer satisfaction.
How does shared services reduce costs?
By consolidating operations, shared services eliminate redundancies and standardize processes.
What is the role of technology in BPR?
Technology enables reengineering by automating workflows, improving data accuracy, and integrating systems.
Why is stakeholder analysis important?
It identifies risks and addresses concerns from all involved parties, ensuring smoother transitions during redesign.
Conclusion
This detailed guide covers all questions related to BPR and ERP systems. By understanding these principles and their applications, organizations can optimize processes, enhance efficiency, and achieve lasting improvements.