Study Solutions

Introduction to ERP Systems Chapter 1 quiz Systems

Enterprise Resource Planning (ERP) systems are integral to modern business operations, providing a unified platform to manage various processes and transactions. Chapter 1 of the MERP course introduces students to the fundamental concepts of ERP systems, highlighting their importance in streamlining business functions and improving efficiency. This chapter sets the stage for understanding how ERP systems integrate different business processes, ensuring seamless operations across an organization.

Also read Enterprise Resources Planning (ERP) Course Overview 2025

Recommended Reading for ERP.

Introduction to SAP

SAP is one of the leading ERP software providers globally, known for its robust and comprehensive solutions. In this course, students will get hands-on experience with SAP ERP, particularly SAP S/4 HANA, through practical assignments and projects. This introduction to SAP will cover the basics of navigating the software, understanding its modules, and leveraging its capabilities to optimize business processes.

Global Bike Incorporated (GBI) Overview and Expectations

Global Bike Incorporated (GBI) is a fictional company used in the SAP University Alliance program to provide students with a realistic business environment for their projects. GBI’s overview includes its business model, organizational structure, and key processes. Students are expected to apply their knowledge of ERP systems to analyze and improve GBI’s operations, using SAP ERP software.

Introduction to Business Processes (BPI Chapter 1)

Understanding business processes is crucial for effective ERP implementation. Chapter 1 of the Business Process Integration (BPI) textbook introduces students to the concept of business processes, their importance, and how they are integrated within an ERP system. This chapter lays the foundation for analyzing and redesigning business processes to align with ERP capabilities.

ERP Systems Chapter 1 quiz Solutions

To help students prepare for their assessments, here are the solutions to Quiz 1, with the correct answers marked with a green tick:

1. Which of the following is not a term used to describe ERP systems?
   • Functional-oriented systems ✔️
   • Integrated systems
   • Process-centered systems
   • Cross-functional systems
2. Software used by manufacturing companies to calculate more precisely what raw materials, subassemblies, and component parts are required, at what time and in what quantity for production is __?
   • Back office software
   • Material requirements planning ✔️
   • Manufacturing resource planning
   • Small business ERP
3. Collections of activities that are linked together and add value to the organization are known as .
   • Modules
   • Back-office functionality
   • Core ERP
   • Business processes ✔️
4. ERP systems are comprised of __, each capable of independent operation and support for a specific functional area in the organization.
   • Tiers
   • Modules ✔️
   • Clients
   • Instances
5. Which of the following characterizes Tier III ERP systems?
   • Operates in more than one country
   • Mid-market companies
   • Lowest cost ERP ✔️
   • Supports global functionality
6. The focus of enterprise resource planning systems is on data and data sharing.
   • Integration ✔️
   • Segregation
   • Ownership
   • Configuration
7. According to research, what is not a major drawback to ERP systems?
   • ERP systems must be constantly maintained after they are implemented.
   • ERP systems are sold with multiple modules, which creates integration issues ✔️
   • ERP systems and implementing them are expensive.
   • Often, ERP system implementations create issues with the “soft stuff” (i.e., OCM)
8. Which of the below is not considered part of organizational change management (OCM)?
   • Training employees to use the new ERP system
   • Communicating the impact of reengineering with ERP to end users
   • Scaling the system up so that more employees can use the system ✔️
   • Managing user resistance to change
9. According to research, what is NOT a major drawback to ERP systems?
   • ERP systems are sold with multiple modules, which creates integration issues ✔️
   • ERP systems must be constantly maintained
   • Dealing with the “soft stuff” such as employee resistance to change
   • ERP systems are expensive
10. Which of the following is not a Tier 1 ERP system?
    • Oracle EBS
    • SAP S4/HANA
    • Oracle NetSuite ✔️
    • Infor M3
11. A vertical solution :
    • refers to a vanilla implementation of an ERP system
    • is software based on an industry’s best practices ✔️
    • has been configured for a specific company’s business practices
    • means that a company will do clean slate to accomplish required functionality
12. Which of the following characterizes Tier III ERP systems?
    • Lowest cost ERP ✔️
    • Operates in more than one country
    • Supports global functionality
    • Mid-market companies
13. Software used by manufacturing companies to calculate more precisely what raw materials, subassemblies, and component parts are required, at what time and in what quantity for production is __?
    • Material requirements planning ✔️
    • Manufacturing resource planning
    • Small business ERP
    • Back office software
14. Which of the following is true about “best practices”?
    • Best practices means any procedure that facilitates interacting with the customer vs. facilitating the “back office.”
    • Best practices in an ERP implementation would mean those that embody the “to be” state.
    • Best practices is the same as a core competency.
    • Best practices are what differentiates one ERP vendor’s solution from another’s. ✔️
15. Which of the following terms refers to a procedure that is generally recognized as more effective and/or efficient than others in an industry?
    • Core competency
    • Technology-enabled reengineering
    • Industry solution
    • Best practice ✔️
16. The focus of enterprise resource planning systems is on data and data sharing.
    • Integration ✔️
    • Configuration
    • Ownership
    • Segregation
17. According to research, what is NOT a major drawback to ERP systems?
    • ERP systems are expensive
    • Dealing with the “soft stuff” such as employee resistance to change
    • ERP systems must be constantly maintained
    • ERP systems are sold with multiple modules, which creates integration issues ✔️
18. Which of the following modules is not considered part of Core ERP?
    • Human capital management
    • Operations
    • Supplier relationship management ✔️
    • Financials
19. According to research, what is not a major drawback to ERP systems?
    • ERP systems must be constantly maintained after they are implemented.
    • Often, ERP system implementations create issues with the “soft stuff” (i.e., OCM)
    • ERP systems and implementing them are expensive.
    • ERP systems are sold with multiple modules, which creates integration issues ✔️
20. Which of the below is not considered part of organizational change management (OCM)?
    • Managing user resistance to change
    • Training employees to use the new ERP system
    • Scaling the system up so that more employees can use the system ✔️
    • Communicating the impact of reengineering with ERP to end users

Conclusion

Chapter 1 of the MERP course provides a solid foundation for understanding ERP systems and their significance in modern business operations. By exploring the basics of ERP, SAP, and business processes, students are well-prepared to tackle the challenges of ERP implementation and management. The semester project phases and quizzes further reinforce the learning objectives, ensuring that students gain practical and theoretical knowledge essential for their future careers.